Senior Director of Transformation- Des Moines, IA (hybrid)

The Iowa Primary Care Association is hiring for a Senior Director of Transformation in Des Moines, IA. This position is a hybrid role.
The Iowa Primary Care Association’s (Iowa PCA’s) vision is health equity for all.  Our mission is enhancing community health centers’ capacity to care. All employees of the Iowa PCA are expected to represent the company vision and mission. 
The Senior Director of Transformation will be responsible for working with health center leadership to drive practice transformation through clinical process change, collaboration, and effective use of technology and data. The Senior Director of Transformation works in partnership with the Chief Operations Officer and other senior leaders to direct the Iowa PCA’s initiatives focused on quality, cost, and innovation in all health centers. Optimal candidates will have experience successfully leading leaders and continuing to elevate the excellent culture and values of the organization. 
The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required and assigned. 
  • Leads the teams of staff providing consulting support and project management to health centers to drive practice transformation through changing hearts and minds, process improvement and effective use of technology and data. 
  • Ensures coordination of overall transformation programs and staff in planning and alignment of strategies – both strategic and operational – between the Iowa PCA, IowaHealth+, a clinically and financially integrated network of Federally Qualified Health Centers in Iowa, and INConcertCare, Inc., a health IT services company serving FQHCs in Iowa and Nebraska. 
  • Oversees implementation and ongoing evaluation of programming and strategies to support the move from Volume to Value and Care Model Redesign designed to improve care and reduce costs. This includes ensuring success in IowaHealth+ joining the Medicare Shared Savings Program (MSSP), ensuring IowaHealth+ meets performance targets on Medicaid value-based contracts, and the successful Design and Implementation of a Medicaid Alternative Payment Methodology (APM). 
  • Oversees the development of the organization’s Transformation Collaborative which supports peer networking, training, and transformation to evidence-based care for all Iowa health centers. Oversees the annual plan for the Transformation Collaborative in-person meetings.  
  • Oversees development and implementation of health equity strategies and initiatives, including tactics to Solidify FQHC’s Social Determinants of Health (SDOH) Leadership in Iowa and the ability to measure outcomes of those efforts. 
  • Organizes and facilitates regular communication with health center leadership to facilitate progress and address barriers across initiatives and projects.  
  • Supports the development of a continuous improvement culture in the health centers and within the Iowa PCA, IH+, and INCC. 
  • Effectively communicates progress against goals monthly to the Leadership Team, Boards, Members, Committees or health center executive teams as directed by the Chief Operating Officer or Chief Executive Officer. 
  • Collaborates with the Senior Director of Partnerships and Development in scoping, aligning and negotiating payor agreements, grant contracts, and other funding opportunities. Leads re-negotiation efforts on existing payor value-based contracts. 
  • Oversees grants with HRSA, IDPH and other funders, ensuring work plans and needed subcontracts are in place, and deliverable and reporting requirements are met.  
  • Serves as the HRSA PCA Project Director and attends and serves as spokesperson on monthly meetings with HRSA PCA Project Officer(s), as needed. 
  • Collaborates with team members to develop tactics to Develop New and Updated Revenue Models to ensure strategic initiatives and operations are adequately resourced. 
  • Other duties as assigned. 

Expected Values and Behaviors:  
The person in this position will be expected to model our workplace values which are:  

  • Collaborative – We are one team. Celebrate success together. Learn from failure together.  Willing to embrace change and responsive to each other. We can and should depend on each other. Share your work and ask questions. Offer to help, offer to learn, and offer solutions to problems. 
  • Accountable – We work for health centers and we work with each other.  Tell the truth, keep your word, listen, and make it better. Expect excellence from yourself and others. 
  • Respectful – Approach every interaction with thoughts of equity, inclusion, and humility. We are one organization, and we are many people. We understand our differences and are better for it. Welcome feedback of all kinds. We are all learning something. 
  • Deliberate – Always understand the problem before trying to solve it. Nothing should be done without a purpose. Unite around common goals, visions, and strategies. 
  • Proactive – We seek opportunities to learn and prepare for future challenges. Everyone is responsible, expected and empowered to prepare us for the future. Train and plan for what comes next and who comes after us. 
  • Transformative – We empower systems change with a lens of excellent healthcare, health equity and compassion. Or health centers lead the way; we will clear the way. Adapt to changing circumstances and improve through adversity. 

Telecommuting and Travel:  
This position is required to be on-site at least two days per work week. 
Some travel may be required to community health centers via vehicle or conferences via air travel. 

This position supervises the Director of Clinical Consulting, Director of Health Equity, and Director of Healthcare Programs. The position is also responsible for supervising the contracted Clinical Leadership Consultant. The following leadership expectations are required:  

Model the Way 

  • Align your words, decisions and actions with the organization’s mission, vision, and values. 
  • Hold yourself to a standard that is above the organization’s minimum expectations. 
  • When you make mistakes lead by bringing it to light, taking responsibility, and making it right.  

Establish a Safe Environment 

  • Recognize your negative emotions and be proactive in communicating or modifying as the situation requires.  Do not extend your bad day onto others.  
  • Express how each team member is valuable and important to the team’s and organization’s success.  
  • Create a team environment that supports and appreciates one another.    

Set Expectations and Hold People Accountable 

  • Set and clearly communicate task and behavioral expectations. 
  • Have the tough-love conversation with any team member who is not meeting expectations. 
  • Empowering team members and holding them accountable for modeling our values and for: 

Meeting minimum behavioral and task expectations  

  • Completing work tasks on time and doing quality work 
  • Working well with and getting along with people 
  • Finding value in others 
  • Embracing change  
  • Welcoming feedback and continuing to learn and grow 
  • Having a point of view and speaking up respectfully 
  • Listening, asking questions, and considering other points of view 
  • Finding ways to continually add value to their team, the organization, and the health centers we serve 

Grow People for Improved Performance 

  • Be faithful about having weekly 1:1’s with each member of your team. 
  • Use 1:1’s to build the relationship necessary to truly know one another, understand the employee’s professional goals, support the individual and address questions and concerns. 
  • Deliberately identify and improve the task and behavioral skill sets of your team.  Every employee reporting to you should grow and be better because of your leadership.  

Deliver Results 

  • Establish team, departmental, and/or business unit goals and a plan to meet those goals. 
  • Ensure the team operates efficiently and effectively to meet those goals and deliver results. 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education and/or Experience: 

  • Bachelor’s degree required. Master’s degree in Business, Public Health, or Healthcare Administration, or similar field preferred. 
  • Clinical training and experience in clinical practice preferred (e.g. RN, BSN, ARNP, PA, LISW, LMHC, LMSW, etc.) 
  • Preference given to candidates with experience in Federally Qualified Health Centers (FQHCs) and/or Rural Health Centers (RHCs) or direct experience with Medicaid population. 
  • 10+ years of experience successfully managing process improvement and change initiatives for health care teams required - demonstrated ability to motivate and encourage successful process changes in ambulatory care settings, delivering measurable improvements.  
  • 7+ years of experience with demonstrated ability to effectively lead and develop leaders and team members. 
  • 4+ years of experience successfully using data analysis to drive initiatives and/or process redesign required in either a consulting role or a supporting role in healthcare.  
  • Experience leading a team driving performance on value-based care contracts a plus. 
  • Experience managing initiatives involving engagement with multiple stakeholders and appropriate resource planning. 
  • Experience planning and facilitating meetings and group work incorporating change management concepts and methodologies and maximum participant engagement.  
  • Experience using process improvement methodologies to achieve change and goals.  
  • Excellent oral & written communication skills; able to present at all levels of an organization, including providers and other clinical staff. 
  • Experience with data collection, review, analysis and reporting for quality improvement. 
  • Intermediate proficiency in MS Office; prior experience with analytics tools. 

Language Skills: 
Ability to read and interpret documents and operating and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups. 

Mathematical Skills: 
Ability to calculate figures and amounts such as discounts, interest, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry. 

Reasoning Ability: 
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.  Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

Computer Skills: 
To perform this job successfully, an individual should have knowledge of Microsoft Office programs, including spreadsheets, word processing, and databases. 

Physical Demands: 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is regularly required to sit and talk or hear.  The employee is occasionally required to sit and use hands to handle or feel.  The employee must occasionally lift and/or move up to 10 pounds.  Specific vision abilities required by this job include close vision. 

Work Environment: 
The work environment characteristics described here are representative of those an employee encounter while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Professional business office work setting.   


Additional Info

  • Specialty: Iowa Primary Care Association
  • Position Type: Full Time
  • Location: Des Moines

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